Troubleshoot notifications, location, and app problems

Start with your connection, app version, and the message shown. Avoid deleting your account or buying a subscription again as a troubleshooting step.

Notifications do not arrive

1. In Chunkr’s notification preferences, confirm Allow push notifications and the relevant activity choice are enabled.
2. In your phone’s settings, find Chunkr and check notification permission. Also check Focus/Do Not Disturb and notification summaries or battery restrictions that may delay alerts.
3. If offered, use Set up notifications on this device in the app and follow the result.
4. Reopen the app after changing permissions.

A saved preference is not proof of delivery. Device registration, the service, and your phone’s settings all affect arrival. See email and notification preferences.

Location is missing or inaccurate

Find Chunkr in your device’s app-permission settings and review location access. Enable the permission needed for the feature you are using, then return to the app and retry. The path varies by OS version, so use the settings search if necessary.

Discovery displays are intentionally approximate. A precise location you choose to send in chat is different; read location privacy before sharing.

Loading, crashes, or failed actions

Check whether other apps can connect, close and reopen Chunkr, and install any available store update. Read the error before retrying. Avoid repeatedly sending the same message or purchase while its result is unclear.

Before reinstalling

Confirm your original sign-in method and access to the associated email, Apple, or Google account. Reinstallation can remove local app state; do not assume drafts or unsent information will survive. Recover account access first if you are unsure.

If the problem continues, contact support with your platform, app version, the steps that trigger it, and the error shown. Remove private conversation details from screenshots. Never send passwords, reset links, or full payment details.