Ad-Free & billing
Refunds and payment problems
Use the purchasing store to request a refund or resolve a payment issue.
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Apple and Google handle payments for subscriptions purchased through their stores. Refund eligibility and the result of a request depend on the store’s rules and your circumstances.
Apple purchases
Open Apple’s refund request instructions and use reportaproblem.apple.com with the Apple Account that made the purchase. Choose the purchase and explain the issue using Apple’s process.
Chunkr support cannot issue an Apple store refund. If a charge is pending or the purchase does not appear, follow Apple’s guidance or contact Apple Support.
Google Play purchases
Use Google Play’s refund guidance while signed into the purchasing Google account. Follow the request options available for your order. Approval is not guaranteed.
Payment declined or billing needs attention
Check the store’s purchase or subscription screen for the exact problem. Update payment information only through Apple or Google’s official account controls. Do not send card details to Chunkr support.
If payment is successful but Ad-Free is missing, restore the purchase and check the missing-access steps.
Stop renewal separately
A refund request is not a reliable way to cancel future billing. Cancel the subscription separately if you do not want renewal, and check the store confirmation. Deleting the app or your Chunkr account does not cancel the store subscription.
Still need a hand?
Let support know where you got stuck.