Charged but still seeing ads

An active Ad-Free subscription should remove ads. If you were charged but still see advertising, check the purchase before subscribing again.

Check the two accounts

1. Confirm which Chunkr account you are signed into. Use the account you used when purchasing.
2. Check the Apple or Google account on the receipt.
3. Open that store account’s subscriptions and confirm that Chunkr is active, rather than pending, expired, or awaiting a payment update.

A store charge and active access in Chunkr are separate states. Store updates may take time to reach the app; there is no guaranteed instant reconciliation.

Refresh your access

Open Settings, then the Ad-Free card, and choose Restore purchases. If the purchase screen shows an error with a retry control, use it after checking your connection. Close and reopen Chunkr, then check the status again.

If the card is missing, update the app from the store. Follow Subscribe or restore a purchase for the full steps.

Contact support

If your store subscription is active and restoration does not help, contact support. Include your platform, app version, what the app shows, and whether restoration returned an error. You may share a receipt or order reference through support if needed; remove unrelated personal and payment details.

Never send a password or full payment-card number. Do not assume purchases can be transferred between Chunkr accounts. For an unwanted charge, use the store refund process.