Subscribe or restore a purchase

Use the Chunkr account you want to keep and the Apple or Google account that owns the purchase. These are separate accounts, even when they use the same email address.

Subscribe

1. Open Settings in Chunkr.
2. Open Upgrade to Ad-Free and choose an available monthly or annual plan.
3. Check the price and renewal terms, then confirm the purchase with your store.
4. Return to Chunkr and check whether the card says You’re ad-free.

These steps apply when the Ad-Free card is available in your installed app. If it is absent, update from the store; if it remains absent, contact support.

Restore purchases

1. Confirm you are signed into the original Chunkr account.
2. Check that your device’s purchasing Apple or Google account is the one shown on your receipt.
3. Open the Ad-Free card in Settings.
4. Select Restore purchases and wait for the result.

Restoring looks for an existing store purchase; it is not a new subscription. The result depends on the store’s current purchase information and the account associated with it.

If access is still missing

Check your store’s subscription page for the current billing status. A pending or expired purchase may not provide active access. Follow Charged but still seeing ads before buying again.

Do not assume a purchase can transfer between Chunkr accounts or automatically work on another platform. Ask support if your original account is inaccessible.